Frequently Asked Questions

For additional questions contact or  (860) 443-5378 x211.


Please click on a question to view the answer:

How is a membership different from a subscription?

The O'Neill offers a membership program instead of subscriptions since our season is concentrated in our summer Puppetry, Playwrights, Music Theater, and Cabaret conferences. Members are a part of the close-knit O'Neill community, supporting our mission to nurture, discover, and develop new works and new artists for the American stage. In return you receive exclusive benefits like ticket discounts, behind-the-scenes tours, and invites to receptions with staff, artists, and trustees. Discover the full benefits of membership here.

When do my membership benefits start and end?

Benefits start on the date that you purchase your membership, and expire exactly one year later.

Does my membership automatically renew?

Memberships do not renew automatically. Prior to the end of your membership you will receive an email from our membership coordinator inviting you to renew or upgrade your membership. You can also renew at any time by purchasing a new membership here.

Do the benefits of my membership extend to my spouse/family?

Members at the Cast, Actor, Director, and Producer levels receive benefits for two people. Members at the Star level receive benefits for four people. All Members are invited to bring their spouse or family to most Member receptions.

When do advance ticket sales begin?

Advance ticket sales for the 2017 season begin on May 17, 2017. An order form will be emailed to all members in advance of this date and available on the membership page. 

How do I utilize advance ticket sales?

You can purchase advance tickets in one of three ways. (1) You can complete the Advance Ticket Order Form (available by email or here on 5/17) with your performance selections and credit card authorization, scan the form, and email it back to: (2) You can complete the Advance Ticket Order Form with order information and return the completed hard-copy form with payment by check or credit card authorization to:

Eugene O'Neill Theater Center
Attn: Membership
305 Great Neck Road
Waterford, CT 06385

(3) Or you can call (860) 443-5378 x211 to place your order over the phone.

How do I access free and discounted ticket benefits?

O'Neill Members receive a 20% discount on all ticket purchases. Your membership acknowledgment letter will include a discount code for use online or when calling the Box Office. Members at the Cast level and above benefit from free tickets to National Puppetry Conference, National Playwrights Conference, or National Music Theater Conference performances. To redeem your free tickets contact the Box Office at (860) 443-1238 or Aaron Hock at (860) 443-5378 x211.